New Patient? What to expect at Jaya Eye Care
Your first visit to us.. Here’s a step-by-step guide.
At Jaya Eye Care, we always welcome new patients. Our staff are dedicated to your wellbeing and comfort, and will take you through the whole process of eye check-up / examination in an easy and understandable manner. You can trust our well trained Optometrist, very experienced Gen. Ophthalmologist and our Chief Doctor to give you the best possible treatment in a compassionate environment.
Here is a step by step guide for you that will walk you through your consultation with us.
Step 1
Book Appointment
Please make an appointment with us prior to your visit. You can call us at 044 2495 2573/74 during clinic hours. We are open Mon – Sat 9AM–12PM, 3:30–7:30PM. Or you can Book Appointment Online.
Bring previous prescriptions, glasses, medicines
Bring your glass / contact lens prescription and your old glasses and a list of your current medications or simply bring your medicines along. This helps us to understand your medical history.
Step 2
New Patient Registration at Front Office
During your first visit, our staff at the reception will collect your name, address, contact details, medical complaints. They will register you as a new patient and issue a Registration Card with a number for future references. Kindly bring the card for all your subsequent visits.
Change in address or phone number? Let our staff know, so we can communicate important information to you.
Step 3
Dilatation
For most ailments of the eye, dilating the eye helps in the diagnosis and hence your eyes have to be dilated. Dilatation drops will be applied to both your eyes, at intervals of ten minutes. While eyes are being dilated, you may experience mild discomfort after the first drop. Dilatation may take between 15-30 minutes and you can be comfortably seated in our lobby.
The pupil of the eye will stay slightly dilated for a couple of hours. Avoid driving vehicles after dilatation. It is always safe to have an attendant with you.
Step 4
Examination by Optometrist
Our Optometrist will evaluate your eyes using Auto Refractometer. Vision Screening will be done using a Vision Chart for fine tuning your prescription for common conditions like myopia, hyperopia, astigmatism. Given the limited waiting space, we request you to come with one attendant.
Step 5
Additional Evaluation by Gen. Ophthalmologist
Additional evaluation will be done next by the Assistant Doctor. Mention additional details and equipment used.
Step 6
Examination by our Chief Doctor
Our Chief Doctor will examine your anterior segment (front), cornea and retina of your eye. Depending on the eye condition, additional tests may be required. Mention specific tests and equipment if necessary. The doctor will investigate and diagnose Eye conditions if any and intimate treatment options for you such as glass prescription, medication, surgery or procedures.
Step 7
Follow up visit without Dilatation
- Glass / Contact Lens Prescription
Patients needing glass prescriptions, will be asked to come in the next day. Our Chief Doctor will examine your eyes without dilatation. Evaluation of the eyes with and without dilation is needed for proper glass prescription and medication if required. Kindly schedule an appointment with the Reception for the follow up visit. - Surgery / Procedure
Patients with any other eye conditions will be asked to come in the next day. Our Chief Doctor will examine your eyes without dilatation. At this time, the doctor will investigate and diagnose Eye conditions if any and provide treatment options for you such as surgery or procedures.
Step 8
In-house Opticals and Pharmacy
We have an in-house Pharmacy and Opticals in the lobby for your convenience.
You can get all eye medicines as well as general medicines from the pharmacy.
The Opticals shop has a wide variety of glass frames as well as assured quality lenses.
We do our best to ensure that the appointments are on schedule and the patients are not made to wait for long. Some consultations can take longer than normal or there may be a sudden emergency needing attention. In such cases, we request you to kindly bear with us for the delay.
